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Frequently Asked Question

How is GPU usage billed?​

GPU usage is typically billed on a pay-as-you-go basis, calculated by the amount of time the GPU is active. For more details, you can find our billing document.

Can I install my own software or frameworks?​

Yes, you can install custom software, frameworks, or libraries on your GPU instance. Pre-configured images for AI/ML frameworks like TensorFlow, PyTorch, or Stable Diffusion may also be available.

What happens if my instance runs out of credits?​

Instances may be paused or terminated if your account balance is insufficient. Ensure your account has sufficient funds to avoid interruptions.

For the policy, your can find our billing document.

How do I monitor GPU performance?​

Use the console’s monitoring tools to track GPU utilization, memory usage, and other performance metrics in real-time.

What should I do if my instance fails to start?​

  • Check the instance's log and find the error message.
  • Verify your configuration settings.
  • Check if your account has sufficient balance.
  • Contact support for assistance.

How do I import or back up my data?​

We provide a data sync service that allows seamless data transfer to and from AWS S3. You can use this feature to import datasets into your GPU instances or back up your results to S3 storage.

Steps to use the data sync service:

  • Navigate to the Data Sync section after the storage is created.
  • Configure the connection to your AWS S3 bucket by providing the necessary credentials and bucket details.
  • Select the source and destination for your data transfer (e.g., from local storage to S3 or vice versa).
  • Start the sync process.

We are actively working to support additional storage providers in the future, so stay tuned for updates!

How is my data secured?​

We prioritize data security by providing isolated spaces for each customer. This ensures that your data is completely separated from other users on the platform, preventing unauthorized access or data leaks.

How do I report a bug or request a feature?​

Use the platform’s feedback system or contact support to report bugs or suggest new features.